rcfox
Level 2

Today, there was supposedly a ProSeries update that fixed eSignatures.  Instead, I can neither request a new eSignature nor look at the dashboard.

Among the steps I did while on with support included changing the browser, deleting history/refreshing Internet Explorer, refresh updates (which downloads *all* updates and reinstalls them); and after the call, disabling my firewall, and then running my computer in Network safe mode.

Nothing worked.  All I get is a blank box.

I am very upset as every time I've tried to do an eSignature this year (except once) I've had to use workarounds or it failed.  This is not acceptable.  This is my 19th year using ProSeries, and by April we should have a working product...and we don't.

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