I'm not sure yelling at people in this forum, will help anything but your pent up frustrations.  The people that post here are Pro Series USERS... not employees of Intuit. Most of these people have firms of their own that prepare lots of tax returns each year.... and graciously give of their time  occasionally during the day to try to help other users through the knowledge they have gained over the years as users.. and learners when other users helped them. No one here has set hours to read and help in discussions...they just do it randomly and voluntarily because as some point in time previously someone on here has helped them.  We ALL share your animosity toward Intuit at times...i have a major issue going on with e-filing myself at this very moment(and for the last 5 days)...but yelling at people on this forum is really something you should reconsider.