J--Stephan
Level 1
12-06-2019
06:42 PM
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So I'm not sure what is wrong. I am using the same lap top I had for the 2017 returns yet nothing is downloading to my laptop or at least the 2018 icons don't appear.
What's the deal?
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AshleyatIntuit
Employee
12-06-2019
06:42 PM
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Typically if you see the download process begin but then just stop with no error/message, it is AntiVirus interfering, so i would triple check that you have excluded ProSeries from your AV/Malware scans before installing. Also, be sure you exclude from ALL antivirus if you're running more than one. This is the most common cause.
Marc-TaxMan
Level 8
12-06-2019
06:43 PM
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Intriguing. Is there a price break by using Basic and Pro? Maybe use Basic for unlimited 1040 and Pro for biz? What's the User benefit of both??
AshleyatIntuit
Employee
12-06-2019
06:43 PM
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So there are users that use Basic Unlimited + 15 biz returns that has them use basic for 1040's and Pro for the biz
AshleyatIntuit
Employee
12-06-2019
06:43 PM
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But all Basic users have the ability to use Professional to do biz returns it would just be PPR unless they have the package i called out above.