I have been unable to even open my program for 2 weeks. We do not run windows but Ubuntu. Every other person in our office can open the program.

I called customer support and received no help from them after a hour on the phone. The only thing they would say was that there were some technical issues and the problem would resolve once those issues had been resolved.

But that also means currently I am unable to use the program to handle clients issues.

The problem is not with my computer as I can get into all other programs

If anyone else has had this problem I would appreciate any help I can get on the matter.