Are you doing it within the program or through your Online Intuit Account? If you cant do it though the software, try logging into your online account using the instructions ehre
https://proconnect.intuit.com/support/en-us/help-article/multi-factor-authentication/signing-account...
see if you have better luck
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
