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Signing in to My Account for ProSeries

SOLVEDby Intuit118Updated 5 days ago

This article will help you sign in to your My Account Dashboard. See Managing your information with My Account for steps to common questions on using My Account.

To sign in to My Account for ProSeries:

  1. Click My Account to open the sign in screen.
  2. Enter your Email or user ID.
  3. Enter your Password.
  4. Click Sign In.
  5. If your login is associated with multiple Customer Account Numbers, you'll see a Select an Account screen. Click Select on the account you need to access.

If you have trouble signing in or think you have forgotten your user ID or password, click I forgot my user ID or password and follow the on screen instructions.

If you're locked out of your account:

If you receive a message indicating your account is temporarily locked, that lock will automatically expire 15 minutes after your last login attempt. Once the lock has expired, you can attempt to sign in again, or use the password reset link. If you continue to have trouble, contact us.

  1. Sign in to Intuit Account Manager with your current user ID and password.
  2. Under Sign in & security, choose Manage sign in & security. 
  3. On the Password line, click the right arrow to reach the Update your password screen.
  4. Enter a New password that meets all of the requirements listed on the screen.
    • The requirements will change from a red X to a green checkmark once met.
  5. Enter the password again in Confirm your new password. 
  6. Enter your Current Password and click Save.

Any time you access your account from a new computer or device, or update your account sign-in information (such as username, password, or email address), you may be asked to enter an identification code that is sent to the email or mobile phone currently listed in your account. This additional measure helps to ensure that it is really you who is changing your information.

Your protection and the security of our products remains our top priority. We have a team of dedicated technologists and data scientists who work around the clock to continually improve our processes and ensure our products have industry-leading protection every time you sign in..

Our security measures include:

  • Implementing multi-factor authentication (MFA). MFA allows us to verify that someone is the account owner when attempting access.
  • Sophisticated data analytics and risk models developed by fraud data scientists to help us better prevent and detect fraud within our product.
  • We also send an identification code to your email or mobile phone listed in your account when you sign in from an unrecognized device or make changes to your account sign-in details.

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