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on 6-1-22 I updated my 2018 Proseries program, since than I can't log in, I get a message "unable to load sign-in screen please try to repair updates and reopen Proseries".
i am completely computer illiterate, so I called Intuit and was told, we no longer support older program, go to the community for help. The associate sent me an e-mail with links, I don't know what to do with.
I still have 2018 tax returns to do and now I do not know what I can do!!
anybody out there that can help me?
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Hi @Schneewittchen ,
I'm sorry to hear that you are experiencing this issue.
Could you please try the following steps to see if it corrects the issue?
- Select the Windows Start menu.
- In the Search field, type "Repair Updates".
- If you're refreshing updates for tax year 2018 or prior ProSeries, enter "ProSeries Refresh Updates", instead.
- From the results, select the Tools - Repair Updates option (or ProSeries Refresh Updates)
- Angela
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Top menu Information > View Alerts
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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thank you, I will try that
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OMG thank you! It worked!
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Thank you. I do read the alerts and I did read this one once I got back into my program, lol. I really thought I had done everything right.