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As silly as this sounds, we switching software after this tax season for a number of reasons but the #1 one is that we're losing HOURS of productivity to the impossible CAPTCHAs needed to log in to ProSeries after every break, start of every day, etc. We have timed it. Over 10 mins per professional per day - sometimes as much as 30 with multiple logins to get in!!! There is no reason for this much security to log into a product that isn't even housed online. This is all just the verification of the users license and it's RIDICULOUS!
Best Answer Click here
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CATPCHAS, programs crashing, long delays in bug fixes, and I won't even mention the long waits for phone support. I don't think if Winston Churchill was running this place he could keep a straight face and say this is Intuit's finest hour. As a side note, we certainly have a lot of room for improvement for next year.
Slava Ukraini!
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It takes forever to login and the photos are so small and blurry.
I’ve been trying the voice captcha instead of photos and it’s quicker. But the phrases often make no sense so you need to listen five times...
Click the headphone icon under the captcha photis
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Do you have your browser set to delete history and cookies on exit? that could be what's making the program not recognize your computer.
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Sorry to bring this up, but I want to say thank you for sharing this information, it helped me. For about two days I couldn't log into the website properly, because the captcha kept popping up, and you know, I clicked on the right images, but it kept repeating. I was insanely nervous. My friend had the same problem, but he solved it in another way. He was advised to use web scraping . Because he travels a lot and his IP address changes all the time. That's why the bot checks come up.