huli
Level 1
12-06-2019
05:11 PM
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Finished a tax return this morning, ran the update and turned off the computer. Came back from lunch, booted up and cannot view the Details screens. I can view Forms and Diagnostics just fine. Getting an error that Lacerte cannot load the screen.
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abctax55
Level 15
12-06-2019
05:11 PM
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1) reboot
2) if #1 doesn't work, do a WebSetUp & force install even if it says the program is up-to-date.
3) Report back if those don't help....you may need to make that dreaded call to Support in the morning.
"*******Tax software is no substitute for a professional tax preparer*******
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George4Tacks
Level 15
12-06-2019
05:11 PM
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Also FORCE websetup https://accountants-community.intuit.com/articles/1608406-running-the-lacerte-web-setup-with-the-for...
Here's wishing you many Happy Returns
Here's wishing you many Happy Returns
huli
Level 1
12-06-2019
05:11 PM
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Thank you, Force Websetup fixed it.
