Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to load Detail Screens after today's update 10/24/2018

huli
Level 1

Finished a tax return this morning, ran the update and turned off the computer.  Came back from lunch, booted up and cannot view the Details screens.  I can view Forms and Diagnostics just fine.  Getting an error that Lacerte cannot load the screen.

Labels (1)
0 Cheers
1 Solution

Accepted Solutions
abctax55
Level 15

1) reboot

2) if #1 doesn't work, do a WebSetUp & force install even if it says the program is up-to-date.

3) Report back if those don't help....you may need to make that dreaded call to Support in the morning.

Former Chump..oops..AllStar...I used to be a people person, then people ruined it


If a post answers your question, click on *Accept as solution* for future searches

View solution in original post

0 Cheers
3 Replies 3
abctax55
Level 15

1) reboot

2) if #1 doesn't work, do a WebSetUp & force install even if it says the program is up-to-date.

3) Report back if those don't help....you may need to make that dreaded call to Support in the morning.

Former Chump..oops..AllStar...I used to be a people person, then people ruined it


If a post answers your question, click on *Accept as solution* for future searches

View solution in original post

0 Cheers
George4Tacks
Level 15
0 Cheers
huli
Level 1
Thank you, Force Websetup fixed it.  
0 Cheers