Hi there,

What status do you see for these clients when you check online in My Account?

Once you're signed in there, on the left side menu click Products > e-File Status.

My Account will show you if our Intuit e-file servers have any record of the return(s) being accepted by the IRS. If the acceptances are showing in My Account but not in your Lacerte program, there are a few things you can try to remedy the disconnect - the first would be to follow the steps in this article under "To retrieve acknowledgements for select returns".

- Rebecca