Thanks for the response.  I understand the complicated process to change emails and more for a client...and really don't want to go there.

When I state that they are seeing blanks...it is not only them...but me as well.  The Questions and Condensed Organizer did NOT go at all.  Here are pictures of the example.  One client is blank...even though he was in the same group of 20 that I sent out to the client that is NOT. 

I don't want to manually add requests into about 20 clients who when I sent out the link in late November got nothing even though the others did.

I want to be able to pull it back from them...and 'INVITE' them NEW....so that the Questions and Organizer populate rather than adding a 'request' and having to chose 'standard organizer' which is not customized. 

Does this make better sense?