DianeK21
Level 2
09-21-2020
11:42 AM
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I'm trying to install 2012 Lacerte (from Web Setup) and am getting this error message: "XML document must have a top level element. Line: 0" I've installed 2011, 2013, and 2014 without any issues, but this one keeps hanging up. Any thoughts?
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George4Tacks
Level 15
09-21-2020
12:00 PM
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https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/cannot-load-old-lacerte-s...
You might also try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l... Maybe the FORCE option will work.
Here's wishing you many Happy Returns
