LK1950
Level 1
04-28-2020
07:13 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Trying to download Lacerte years onto a new computer. Install package is successfully downloaded, but when I'm prompted to log in to access my PREP file, I am getting a message that says "the system is currently down". Has been going on for 24 hours. Have restarted the computer several times, installed and and deleted install packages. Any help?
Labels
George4Tacks
Level 15
04-28-2020
09:39 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
It could be an antivirus issue, so maybe disable AV checking. https://proconnect.intuit.com/community/help-articles/help/installing-lacerte-on-a-new-computer-stan...
Here's wishing you many Happy Returns
LK1950
Level 1
04-28-2020
10:29 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I disabled antivirus and did a restart.. still receiving the same message
George4Tacks
Level 15
04-28-2020
11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
call support. https://proconnect.intuit.com/community/help-articles/help/how-to-contact-lacerte-for-help/00/4691
Here's wishing you many Happy Returns
