System down

[LK1950]

Trying to download Lacerte years onto a new computer. Install package is successfully downloaded, but when I'm prompted to log in to access my PREP file, I am getting a message that says "the system is currently down". Has been going on for 24 hours. Have restarted the computer several times, installed and and deleted install packages. Any help?

[George4Tacks]

It could be an antivirus issue, so maybe disable AV checking. https://proconnect.intuit.com/community/help-articles/help/installing-lacerte-on-a-new-computer-stan...

[LK1950]

I disabled antivirus and did a restart.. still receiving the same message

[George4Tacks]

call support. https://proconnect.intuit.com/community/help-articles/help/how-to-contact-lacerte-for-help/00/4691