LACERTE SUPPORT ///// PLEASE HELP US!

I've been using eSignature now for a couple of years... it's not working this year. The program just stalls.  I make it past the 'processing' then a blank pop-up window appears.  I believe this is where I should be asked if I want to attach any other documents for signature.

My eSignature dashboard also doesn't show up - the USAGE tab is a blank screen.

Is anyone else having trouble with eSignatures?