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This article explains what to do if the following errors are triggered:

  • DMS DBISAM Engine Error ????? - Unable to Initialize Database
  • DMS DBISAM Engine Error ????? - Access denied to table or backup file

These errors trigger when:

  • The Document Management System (DMS) program fails to open
  • While updating the DMS folder templates and trying to import a client or file

How to resolve the errors

These errors may occur if your anti-virus program isn't configured to exclude the DMS program and database folder.

  • Contact your anti-virus vendor for instructions on how to configure real-time scanning to exclude the following file locations:
    • C:\Users\users name\AppData\Local\Temp\DMSTemp
    • C:\Program Files(x86)\Intuit\DMS
    • DMS database location

After excluding the folders above, try the operation again. If the error persists, follow the outlined steps, below.

  • After each set of steps, retry the original operation and see if the error is triggered.

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