This article explains what to do if the following errors are triggered:
- DMS DBISAM Engine Error ????? - Unable to Initialize Database
- DMS DBISAM Engine Error ????? - Access denied to table or backup file
These errors trigger when:
- The Document Management System (DMS) program fails to open
- While updating the DMS folder templates and trying to import a client or file
How to resolve the errors
These errors may occur if your anti-virus program isn't configured to exclude the DMS program and database folder.
- Contact your anti-virus vendor for instructions on how to configure real-time scanning to exclude the following file locations:
- C:\Users\users name\AppData\Local\Temp\DMSTemp
- C:\Program Files(x86)\Intuit\DMS
- DMS database location
After excluding the folders above, try the operation again. If the error persists, follow the outlined steps, below.
- After each set of steps, retry the original operation and see if the error is triggered.
Step 1: Reset user and database permissions
It's best to have a network administrator implement these steps as the process can cause damage and/or security risks.
- Browse to the folder where your DMS database is located.
- Right-click on the folder and select Properties.
- While on the General tab, unmark the box for Read-only and click Apply.
- Choose to do this for all files and subfolders when prompted.
- In the DMS Folder Properties window, click the Sharing tab.
- Click the Share... button.
- Click the Advanced Sharing... button.
- In the pop-up window, select the Share this folder box.
- Click Permissions.
- In the Share Permissions section, select Everyone.
- In the Permissions for Everyone section, select Allow next to the Full Control option and click Apply.
- Back in the DMS Folder Properties, select the Security tab.
- In the Group or user names: section, verify that EVERYONE is selected.
- Verify that Full Control is checked under the Allow options.
- Select Advanced at the bottom.
- Select the Everyone group and click the box, Replace all child object permission entries with inheritable permission entries from this object
- Click Apply and Ok.
- Try the original operation again and see if the error is triggered.
If all the user permissions look correct, follow these steps to reset the database permissions.
- Go to the machine where the database resides.
- Copy the database folder to the Shared Documents folder in C:Users\Public\Public Documents.
- Rename the original database folder by adding -old at the end.
- Copy the database folder in the Shared Documents folder back to the original path.
- Try the original operation again and see if the error is triggered.
