When attempting to print, e-file, or otherwise authorize a return, a message is returned stating:
"ProSeries has detected that you are attempting to complete, print or e-file a return which must be authorized for pay per return before continuing. In order to authorize the return a valid SSN, EIN, or TRN must be present on the Federal Information Worksheet."
After clicking OK on the message, you're unable to complete the authorization.
How do I resolve this error?
- This error commonly occurs when there isn't a valid SSN or EIN on the Federal Information Worksheet. Make sure that there's a valid SSN or EIN entered.
- If there's a valid SSN or EIN entered, this error may be caused by an unwanted state unintentionally being attached to the return.
For instructions on removing an unwanted state from a return, see Adding and removing state/city returns in ProSeries.
The steps listed in the link above can be used to check if unwanted states are attached to the current return. If no unwanted states are attached to the affected return, it's not necessary to complete all steps in the linked article.