When attempting to increase your Pay-Per-Return (PPR) account balance in Intuit ProSeries Professional or Intuit ProSeries Basic, you may receive an error. This article will help you resolve some common errors.
Before you start:
- Unlocked years of the program can cause these errors. For more information on unlocked years of the program, see here.
- For TY19, TY20, and TY21 versions of program, we recommend starting troubleshooting off by updating the program first.
Error - In order to authorize the return a valid SSN, EIN, or TRN must be present on the Federal Information Worksheet
If additional assistance is needed, contact Customer Service.