Welcome back! Ask questions, get answers, and join our large community of tax professionals.
Showing results for 
Search instead for 
Did you mean: 

How to contact Lacerte for help

Intuit Help

How to contact Lacerte for help

For important information about using Internet Explorer, click here.

If you need help, you can call us directly or take advantage of our self-help options with the new Intuit Accountants Community.

For customer service and technical support, call 1-800-933-9999. We're available weekdays from 6:00 AM to 5:00 PM (PT). We offer extended hours for support at the busiest tax-filing times. Closed on all holidays listed below.

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

If you need assistance with Intuit Practice management powered by Karbon see: How to contact Intuit Practice Management for help

*All hours listed are in Pacific Time

1All hours are subject to change without notice.

Friday before Labor Day,
Friday, September 3, 2021
6:00 AM3:00 PM
Labor Day,
Monday, September 6, 2021
Columbus Day/Indigenous Peoples' Day,
Monday, October 11, 2021
6:00 AM6:00 PM
Veterans Day,
Monday, November 15, 2021
6:00 AM5:00 PM
Day before Thanksgiving,
Wednesday, November 24, 2021
6:00 AM3:00 PM
Thursday, November 25, 2021
Day after Thanksgiving,
Friday, November 26, 2021
Day before Christmas Eve,
Thursday, December 23, 2021
6:00 AM3:00 PM
Christmas Eve,
Friday, December 24, 2021
Christmas Day - observed,
Monday, December 27, 2021
New Year's Eve - observed,
Thursday, December 30, 2021
6:00 AM3:00 PM
New Year's Day - observed,
Friday, December 31, 2021

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the Lacerte Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

Was this helpful?

You must sign in to vote, reply, or post
Labels (1)

Related to this Article