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Common questions about eSignature


Common questions about eSignature

eSignature has been reimagined to be fully integrated in your workflow - saving you time and helping your office become paperless.

Changes include:

  • Dashboard for automatic status tracking.
  • All forms will be available for clients to sign: individual forms, business forms, engagement letters, invoices, NDAs, and bank documents.
  • More authentication options to send documents securely.
  • Collect digital or electronic signatures in-person or remotely to help your firm go paperless.
Intuit eSignature is an alternative to traditional manual signatures. eSignature will provide you the time-saving ability to electronically request a signature from your clients. Your clients will have the ability to view, electronically sign and return those documents to you from any location without the need to visit your office.
Intuit has partnered with DocuSign, the most widely used electronic signature solution, to bring you Intuit eSignature.
Intuit eSignature is available for most return types. Lacerte now supports eSignature for individual, partnership, corporate, and S-corporate returns. ProSeries and ProConnect Tax support eSignature for all individual and business returns. In addition to forms, engagement letters, invoices, NDAs, and bank documents are now signable.

Intuit eSignature is integrated in your tax software. When ready to file a return, you can select the eSignature option within Lacerte, ProSeries, or ProConnect Tax to send the client a link to the encrypted documents requiring a signature. Your clients can access DocuSign from any supported mobile or desktop device. After the client has successfully signed the documents, the documents are digitally stored, filed, and accessible for future use by all signing parties.

Yes, Intuit eSignature will cost per return signature request (a single signature request could include multiple forms).  The cost per unit is dependent on the number of units purchased.
No, Intuit eSignature is optional and available as an add-on.
Yes, an eSignature credit is used when they utilize the eSignature functionality to sign in person or out of the office on their mobile device or computer.
Some states will support electronic signatures for e-file Signature Authorization Forms (8879 equivalent). See States that will and will not support eSignature.
You may have noticed after sending a request that an item is missing or included by mistake. eSignature requests can be voided as long as they haven't been signed and returned. Once they have been signed and returned a new signature request must be sent.
Intuit eSignature is not typically available for the early releases of Lacerte, ProConnect Tax, or ProSeries; generally, it becomes available around the time e-file opens in January.
eSignature maintains a detailed audit trail of the form, including when it was sent, when it was opened, and when it's been signed. Intuit eSignature is encrypted with the highest standard of global information security and operations (AES-256 standard and 256-bit SSL document transmission). The client is verified with Knowledge Based Authentication (KBA) for 8879 and 8878 signatures. For other signatures, you'll have the option to use KBA or an alternative authentication method.
You will be required to enter an email address for both taxpayer and spouse. An e-mail will be sent to both parties to sign Form 8879 with DocuSign. Once all parties have signed Form 8879, the eSignature status in the program will change to Completed. You will only be charged for one eSignature request.

The units purchased will need to be used by 12/31. Any unused units will be lost. Your eSignature purchase is not refundable or transferable and may not be carried to another calendar year.  Therefore, do not purchase more than you need to use for this calendar year. This also applies to eSignatures you purchase in prior year programs that still support e-filing; for example, if you use Lacerte Tax 2018 to purchase an eSignature credit on February 1st, 2021, that credit will expire on 12/31/2021.

 eSignatures can be used in any product version that still supports e-filing returns. E-filing is typically available for the currently due tax year and two prior years.

In March 2014, the IRS issued signature guidance for Form 8879 (see Publication 1345 (page 8)). In response, we partnered with DocuSign, the most widely used electronic signature solution, to bring you Intuit eSignature. Our eSignature solution is IRS-approved and will integrate seamlessly into your tax product to provide you an easier, time-saving way to quickly get Form 8879 and Form 8878 signatures back from your clients.

For more information from the IRS, see new eSignature guidance for IRS e-file.

Lacerte related articles:

ProConnect Tax related articles:

ProSeries related articles:

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