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Lacerte Setup cannot find network drive

Intuit Help

Lacerte Setup cannot find network drive

When running the Lacerte program or  Lacerte Setup, mapped network drives do not appear, even though the drives show properly in Computer and Windows .

This occurs due to a Windows security feature designed to isolate User sessions from Admin sessions. For more information on why this occurs, see the Microsoft article HERE.

Option 1 - Run the Mapped Drive tool from Lacerte Tool Hub

  1. Close Lacerte.
  2. Download the Lacerte Tool Hub Install file. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (LacerteToolsHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

If you can't find the icon, do a search in Windows for Lacerte Tool Hub and select the program.

Step 2: Using the tool in the Lacerte Tool Hub

  1. Open the Lacerte Tool Hub.
  2. Select Network on the left.
  3. Click on Mapped Drive Utility.
  4. Follow the on-screen instructions to run the tool.

Before you Begin:
This requires modification of the Windows Registry. Serious problems may occur if the registry is modified incorrectly.  Intuit strongly recommends having an IT professional make these changes if you are not comfortable with editing the registry. It's also strongly recommended to make a backup of the registry before proceeding.  See How to back up and restore the registry in Windows for instructions.

  1. Close Lacerte.
  2. Press [Windows key] + R to open the Run box.
  3. Type in REGEDIT and click OK.
  4. In the pane to the left, browse to HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionPoliciesSystem.
  5. In the pane to the right, right-click in a blank area.
  6. Choose New
  7. Click DWORD Value.
  8. Name it EnableLinkedConnections and hit Enter.
  9. Double click to open the newly added key.
  10. Set the Value to 1 then hit OK.
  11. Close the Registry Editor and restart the computer.

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