Hello All, I am new to the community so please bare with me. We submitted a 2020 tax return on Mar. 05, 2021 and the client still has not received refund. This was the first year the clients filed married. I understand the deadline has been extended and all the reasons this return could be delayed. Has anyone else encountered this time frame when e-filing a return using ProConnect Online? Could I call IRS (yes holding for hours) to check on clients status if I am not an ERO but only have my PTIN?

Thanks for understanding and your time.