Actually I have a question: Are the agents that answer the phone qualified?
I was able to reach an agent. The agent went back and forth researching the issue. After 1 1/2 hour on the phone, and sending proof, Etc., Etc., Finally, the agent sent the info up to a higher level. He told me it will take 30 days for a response. The issue was really simple: the 8812 has an error. (Which it does not).
I have not heard from IRS yet
Thanks
Susana