"I wonder if postings like these can be deleted."

We used to be able to lock them. Now all we do is post that Macro answer, which Intuit provided. There is a TurboTax version and a QuickBooks version. I admit to modifying it a bit, but the point was to give us their approved verbiage. Because otherwise, I guess the response might depend on how many of these people get lost each day. Tax Season is the worst of it.