I am not sure this is the right forum.

Using ProSeries Basic

Filed a 2020 tax return for client 

have acknowledgment that it was received and accepted, and have control number

CLient received a letter stating that they have no return on file.

The only number given is an automated one.

Is there a number or another site (He requested a tax Transcript; hence the reply)

Isn't there a number for tax professionals 

Thanking you all in advance

Judy Blair