"Chat" would be with Intuit from in product, and that is Not This Place. This is not Chat.

Even though this is Lacerte, try reading this:

https://proconnect.intuit.com/community/lacerte-diagnostics/372/ta-p/101350

Someone else mentioned it was their own ProSeries address, not the W2 employer or the employee zip, that was a problem.

Use a browser and click this link:

https://proconnect.intuit.com/community/proseries-tax/discussion/03/303

That is this place = a discussion forum. Use that link to see the ProSeries Community and start you topic there using Ask The Community.