My client was due a refund from an amended return.  The amended return was sent, and resent by client (after initial efiling). No response. No refund.  In order to insure that IRS had correct informaiton, I suggested that a transcript be ordered.  The on-line (and troubling) response was that the taxpayer was "not recognized". I know calling IRS requires a huge time committment.  Is there a quicker way to a) find out that correct information is on file for client, and b) when the refund will be processed...and c) that the client has not been hacked and information stolen.