Many former IRS employees, myself included, know more about taxes than others could ever wish to know.  Most of us know that even face sheets to paper returns are ignored.  If there is a balance due on the return, it doesn't even get mailed to an IRS service center, it goes to a private lockbox.  I think we have cleared that up, recently.  I'm just saying that "agent" is a term of art, not synonymous with "anyone who used to collect an IRS paycheck."