Intuit doesn't really like to pay support when they can have morons work for free here.  The majority of time, us morons can fix a problem with Intuit's tax products.  However, nobody hangs around here that speaks fluent EasyAcct.  So folks get directed here to waste their time and get even more frustrated because they find that when they knock on the door, nobody is home.  Welcome to the wonderful world of Intuit where they will gladly take your cash........... but not your questions.