I am on the phone with support.  It's a joke.  First questions from her was "Why did you update, did you get an email or something?"  Next questions was what software was I using?  She had me reboot twice after having me rename my easyW file.  Then had me download the software as we couldn't uninstall the program.  My client files are not showing up when I open the program.  She tried to get me to rename the easywold file back to easyw.  I told her it would not let me rename a file that already existed.  She had me open the list of files under intuit.  Kept asking me what files were in the EasyW file.  Told her I didn't know as she had just had me do that.  She had me open it and look at the files and informed me I should know what my clients look like in the files.  I opened the EasyWold file and showed her where my clients were located.  Informed her my file has to be named easyw/data so my employees can pull up the clients.  She went back to trying to get me to rename the Easywold file to easyw.  THEN she told me to just delete my easyWold file!!!!  OMG  it would have deleted all my clients.  Who are these support people??  I asked to be moved up a level for support.  She has put me on hold.  Pretty sure I'm not getting any help today.  She needs to be moved off the support line.  She was texting and typing the entire time.  I could hear the swoosh of her texts.  I had to keep asking her to look at the screen and tell me what to click on next.  UPDATE  She is refusing to send me to someone else after I have been on hold another 15 minutes.  She said she was ending the call and hung up. So I guess I lose another evening of work when I don't have the time to do that.  This is awful!!!