I spent an hour on the phone with them today and what we ended up doing was downloading a new copy and installing it locally. Then we created a new subdirectory and copied a client into the new subdirectory.  At first it didn't work. Then we did something else with a different subdirectory and put a sample client into our old subdirectory and that one worked. 

I ended up having to create a new subdirectory, copy each client to the new subdirectory, rename the old one to '.old' and have had no problems. However, I have had to reload on all our computers. I think maybe a glitch in the download file early Friday was maybe fixed later on Friday?!  Who knows - I'm just glad I'm working again... 

Although, I'm afraid of future updates but I have this download saved in case I have to reinstall again. 

Now I get to try the IRS program and see if that one works....

Thanks!

Judy