I downloaded the program Wednesday evening and ran an update Thursday. Got 3 computers done then needed to access a client. Am unable to get into any clients. This is the message:

Unable to open the selected company. The company files are currently being updated by another user. Please have all other users close the company and exit the program before converting.

Anyone else having this issue? I'm just now getting the downloads because I somehow got removed as 'admin' so was never notified the software was ready and then had to go through identity crap to prove I'm the one who owns and has paid for this software for all of the 20 years Intuit has owned it! It's NOT been a good week...

Any ideas will be greatly appreciated - of course, 'support' isn't working today.

Judy Cobb, EA