Gammill
Level 2
06-23-2022
02:46 PM
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After 30 minutes of calling Customer Service and being disconnected and dropped, I finally got through to someone who tried for over an hour to help me. After reviewing the back up file I sent, I was told we would have to hand calculate all payroll and issue checks through Manual Processing. Then they finally said there was a fix in progress and they plan to have an update out tomorrow (6/24/22). I'm not very optimistic.
I did finally receive a reply to my EA program message, but it only said that they acknowledge there's a problem and see that my issue has been resolved. We'll see. Hopefully it will take care of yours as well.