Gammill
Level 2

After 30 minutes of calling Customer Service and being disconnected and dropped, I finally got through to someone who tried for over an hour to help me.  After reviewing the back up file I sent, I was told we would have to hand calculate all payroll and issue checks through Manual Processing.  Then they finally said there was a fix in progress and they plan to have an update out tomorrow (6/24/22). I'm not very optimistic.

I did finally receive a reply to my EA program message, but it only said that they acknowledge there's a problem and see that my issue has been resolved.  We'll see.  Hopefully it will take care of yours as well.