Has anyone reached the e-file help desk to learn when the backlog of applications will be processed? I'm starting to worry that I won't be able to file clients' returns.

taxladyhelp101 · ‎12-06-2019

I submitted my fingerprints and my application in December, but I assume the shutdown stalled the entire process. My online application shows that I haven't submitted the fingerprints, when I absolutely did. Every time I call the help desk it basically informs me that hope for getting through to a human is very slim. Has anyone actually reached the help desk to learn the status of the e-file application backlog?

IRonMaN · ‎12-06-2019

Starting the process in December is really pushing your luck in a normal year. Doing it this year with the shutdown is really going to put you behind the 8 ball. However, there have been a number of posts from folks in your shoes and none of them are sleeping well at night because of the same problems your are having.

Slava Ukraini!

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taxladyhelp101 · ‎12-06-2019

Unfortunately, I didn't know until December that I would be going out on my own. Then with the shutdown....yeah, not a good combination of events.

IRonMaN · ‎12-06-2019

I hope things get taken care of soon for you. Good luck!

Slava Ukraini!