"so I asked it on another community."

There is no Other Community.

The "community" of peer users is split into subsets by which program you are using. So, you posted in ProSeries and in ProTax Online. To get help using a program, you should post in the forum section for the program you specifically are using.

This is Peer Users that volunteer here to help each other. Make it easy for them to help you, please. Keep it to One topic. Thanks.