c-griepp
Level 1
05-08-2020
06:23 PM
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Labels
itonewbie
Level 15
05-08-2020
06:28 PM
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The following will resolve most issues:
- Use only PTO-supported browsers;
- Always, yes, always, open PTO only in incognito mode;
- Right-click in white area and choose refresh frame if available;
- Clear cache (and history) and restart browser;
- Restart machine/devise; and
- Try another PTO-supported browser or another machine/device, if available.
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Still an AllStar
Still an AllStar
karentewks
Level 2
05-19-2020
12:42 AM
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Thank you so much. I changed browsers and it worked. you're awesome!
karentewks
Level 2
05-19-2020
12:43 AM
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Thank you! it worked!
itonewbie
Level 15
05-19-2020
12:45 AM
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Glad it works! If it solved your problem, please consider marking it a solution to benefit others who may have similar questions.
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Still an AllStar
Still an AllStar
gkh-financial
Level 1
07-02-2020
12:12 PM
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It worked. Basically I had to change from Safari to Chrome and it worked. Intuit is having problems recently with Safari.