IT IS NOT USER FRIENDLY & IS NOT FAIR WHEN BUSINESS CLIENTS DO NOT LET YOU KNOW, UNTIL MARCH, THEY WILL NOT BE USING MY SERVICES, TO BE DENIED A REFUND NOR ABLE TO APPLY SOME OF THE UNUSED RETURNS TO INDIVIDUAL RETURNS.  AS SOON AS I FOUND OUT CLIENTS WERE NOT COMING BACK, I IMMEDIATELY REQUESTED A REFUND OR SEVERAL OF THOSE RETURNS BE APPLIED TO INDIVIDUAL RETURNS, BUT HAVE BEEN DENIED EVEN AFTER SEVERAL REQUESTS. 

I THEN REQUESTED TO TALK TO SOMEONE IN MANAGEMENT, BUT NO ONE WAS WILLING TO TALK TO ME.  I WAS TOLD TO SEND AN E-MAIL (WHICH WAS DONE SEVERAL TIMES) TO THE PRESIDENT OF PRO CONNECT - INTUIT, BUT HE/SHE DID NOT HAVE THE PROFESSIONALISM TO REPLY NOR CALL ME.

IT DOES NOT MAKE SENSE.  PRO CONNECT - INTUIT HAS MY FUNDS, BUT IS NOT WILLING TO LET ME APPLY UNUSED BUSINESS RETURNS.  (ON TOP OF IT THE POLICY OF NOT ALLOWING UNUSED RETURNS TO BE ROLLED OVER TO THE NEXT YEAR WAS CHANGED TO USE OR LOOSE - NOT USER FRIENDLY.).