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@Bill 8 wrote:

NO!!

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You don't have to YELL!  We can all read better without ALL CAPS.  And what is that "no" about anyway?

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I did not get the answer from the community or from spending about 14 hours on line with your chat people (over four nights). Very unsatisfactory!!! To say the least

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Your chat people?  You have asked a couple questions already this year and still don't realize we are all volunteers who are your peers, spending our own time helping out others?  Now, your comment is Very unsatisfactory!!! To say the least.We are not even part of Intuit and are not affiliated with them.  We don't get paid a dime and aren't compensated in any way either.  Your time is not any more precious than ours.

You have been very scanty on the details.  If you would still like someone to try diagnose your problem, you will need to be more professional and less emotional in your comments about the exact issues you have and how the article did not help you if you followed it to a T.