@SunnySpring Have the client call MetaBank to confirm not having received the card. 866.550.6382

I had at least one client that insisted they did not get it, but it ended up they did get the card and calling MetaBank https://www.metabank.com/ confirmed it and they got a new card and their money.

Another client put the check in their savings account and that it why they were sure it did not come.

IRS will hold up the return and the client will get a letter if this does not match up. They will adjust for the payment, but it does slow down the process.