cindy5
Level 1
12-07-2019
03:46 AM
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Can you issue a refund for $54.95? I purchased 1 business filing and didn't realize I have to have an EFIN to actually submit the return. We are a small non-profit and are trying to submit our own returns. Our customer number is , Kenya. Please let me know if you can issue a refund?
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IntuitAustin
Intuit Alumni
12-07-2019
03:46 AM
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I edited this to remove the personal details from the post
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abctax55
Level 15
12-07-2019
03:46 AM
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Only customer support can do that.
This is a "user of the software" peer-to-peer forum, so we don't have that power.
"*******Tax software is no substitute for a professional tax preparer*******
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( Generic Comment )"
abctax55
Level 15
12-07-2019
03:46 AM
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@Ashley at Intuit (aka Henry Jr) Can you help this person out?
(I know I should tag someone else...but I can't remember who the PTO person is 🙂
(I know I should tag someone else...but I can't remember who the PTO person is 🙂
"*******Tax software is no substitute for a professional tax preparer*******
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( Generic Comment )"
cindy5
Level 1
12-07-2019
03:46 AM
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Thank you I did send an email...hopefully I will hear back.
IntuitAustin
Intuit Alumni
12-07-2019
03:46 AM
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That's me! @abctax55 I will send you an e-mail offline @cindy
You can also tag @Intuit Katie
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**Mark the post that answers your question by clicking on "Accept as solution"
You can also tag @Intuit Katie
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"