It can happen.  ProConnect Tax (and, therefore, the Intuit Link drawer within) is a bit temperamental sometimes but following the steps outlined below should resolve most issues:

• Use only ProConnect Tax-supported browsers (see https://proconnect.intuit.com/community/product-system-requirements/help/system-requirements-for-pro...);
• Clear cache and cookies;
• Exit and restart browser;
• Restart machine or device;
• Open ProConnect Tax only in incognito mode, always;
• Use another ProConnect Tax-supported browser if problem persists; and
• Use another machine or device, if available.

Opening ProConnect Tax only in incognito mode will help avoid most common problems.