HFINANCIAL
Level 3
02-12-2021
08:07 AM
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I have a few clients that changed phone numbers. I uninvited them, update the phone number in Proseries, invite again and I see the updated phone number. However Link is sending verification code to their old phone number. Last year this was not an issue. How do I help them to get their verification code? They can get the 1st one to the email, but a 2nd old is then sent to the old phone. I have 3 clients that had this issue yesterday and I do not know how to help them.
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