itonewbie
Level 15
01-22-2021
07:41 AM
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Sounds like you haven't clicked on "Try something else" on the next screen. If not, give that a try and it should prompt you for a couple more details, including your SSN, etc. (although I'm not entirely sure how that should help since Intuit shouldn't have my SSN if I never used T u r d o T a x Online).
Your only other option is to call Intuit Support for help.
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Still an AllStar
Still an AllStar