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@skyworks wrote:

A client mailed 2017 paper return (back in June 2020) to IRS, just called IRS they did not receive it and suggest the client to refile.

I think IRS shuts down for efiling till Jan 2021, eventhrough in Jan, year 2017 return will not be elebigible for efiling, right??

Anyone has suggestions? Appreciated in advance

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Did your client mail in the return by certified mail or PDS?  If so, did your client have a record of the IRS receiving the return?  If yes, it may not have been lost and may just be among the 1 million returns the IRS has yet to process.  The IRS has asked taxpayers to not file duplicate returns as it will further complicate the processing of their returns.