No, we haven't been able to resolve this issue. It is embarrassing when we convince clients to use our "secure portal" and then we can't help them because they have a TurboTax password from the 80's that they didn't realize they had and then Intuit doesn't give them an option to reset their password.

So, with egg on our face, we have to tell the client they have to go "old school" to send us their tax information.

This seems like such an easy fix for Intuit to help their customers. I know this has been a complaint for years. You would think this would be fixed by now.