Makes sense.  I just usually go to where's my refund to see if there's a reason for the holdup for someone with a fairly basic return (like them owing student loans, child support, back taxes, etc).  As returns were taking much longer this past year, had many more clients than normal asking me about refunds.  I don't normally call about a refund.  Have enough issues (normally with corporate clients) that i call about, where I don't want to call about a refund.