I did the early renewal earlier in the year based on a quote I received in the mail from Intuit and chose the deferral option. I have done this same process for several years now. After my software was ready to download, I received an emailed invoice overcharging my renewal quote by more than $2,300.00. I called customer support, and the representative I spoke to did not have any ability to resolve my problem. The rep contacted the billing department, but I was not allowed to talk to the person she was speaking with directly. I told the representative I wanted to cancel the deferral and not use Proseries if they could not correct the billing issue. She said she could only request a callback, and maybe someone would call me back tomorrow.

I'm done using Intuit products unless I can get this fixed in a reasonable timeframe. If you can't trust Intuit's billing, it's too risky to purchase their software.

What else can I do to reach someone that can help me?