Matt C
Employee
Employee

Thank you for the info, Ron. Yes, you should be licensed even if you cancel out of that first dialog. 

I'm not able to reproduce the issue so it's tough to investigate. I don't want to bother you too much on this forum to continue troubleshooting, so if it's alright with you, I will add more logging to the early January release of ProSeries, and we can reconvene once you have that update.

So after the next update of ProSeries (should be Jan 5), please start ProSeries. Go through the wizard, licensing again. Sign in, and then from HomeBase, go to the Menu > Help > Send Logs.

Finally, please email the zip file on your desktop to proseries_engineering@intuit.com, including your username in the email so we know it's you.

 

Thank you,
Matt

 

 

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