I first tried to download from the CD and couldn't do it...... Only thing that changed from 2020 that I know of is that I switched to Microsoft Edge... I then tried to download directly from intuit and that didn't work either.. both times I got about halfway through before it ended... I do have slow internet service... Not sure if I should just get a new computer or change back to Internet Explorer... Computer is 8 years or so... Any help would be appreciated... Anymore we have to be i.t. experts too, getting to be too much crap anymore..